Productivity & Quality Improvements with PAPA Healthcare – Executive Insights
Productivity gains of approximately 15% for the clinical liaisons and intake specialists. Satisfaction was enhanced for the physicians, discharge planners, clinical liaisons, intake specialists, the pharmacy, and patients.
Customer Success Story Shows Improved Productivity, Quality, and Satisfaction in Service Delivery and Operations
Birmingham, AL (PRWEB) September 14, 2017
PAPA Healthcare, Inc, announced today, the release of a customer success story on ContinuumRx Specialty Infusion Services called, “Productivity & Quality Improvements with PAPA Healthcare – Executive Insights.” The story focuses on how ContinuumRx optimized service delivery and operations by leveraging PAPA Healthcare’s post-acute productivity and analytics solutions.
ContinuumRx Services Company partners with six healthcare systems and their providers across multiple states to provide home infusion therapies and services. ContinuumRx places a focus on bringing better value for all stakeholders: the hospital, the physicians, the nurses, the pharmacy team, the back-office, and the patients.
ContinuumRx had recognized for a long time that there were significant inefficiencies in the workflow and communications that were borne out of a collection of industry standard solutions that were loosely integrated, and in some cases used antiquated technology. They faced challenges with the speed of capture of documentation and the complexity of communications that lengthened response times to referral sources and could delay discharges.
In September of 2016, ContinuumRx implemented PAPA Healthcare’s Clinical Liaison, Intake Specialist, and Patient solutions for the first market and then expanded the solution across four markets serving hundreds of providers and over […]